Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your product to request a return.
To be eligible for a return, your item must be in the same condition as you received it and unused. You will also need the receipt or proof of purchase.
To initiate the return process, please contact us at info@diabetesbox.si.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, incomplete, or incorrect so we can address the issue.
Contact us at info@diabetesbox.si.

14-Day Cancellation and Return Period in the European Union

If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. To be eligible for a return, your item must be in the same condition as you received it and unused. Additionally, you will need the receipt or proof of purchase.
To initiate the return process, please contact us at info@diabetesbox.si.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or not. If the refund is approved, you will automatically receive the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at support@diabetesbox.si.
For any questions, you can always reach us at info@diabetesbox.si.

Contact Information

Company Name: NV dizajn, oblikovanje in storitve, d.o.o.
Address: Letališka cesta 32, 1000 Ljubljana, Slovenia
Phone Number: +386 1 5408 007
Email: info@diabetesbox.si
Company Registration Number: 3715906000
VAT ID: SI18740839
Activity Code: 74.120
Registered at the Courthouse: District Court in Ljubljana
Share Capital: 7,500.00 EUR, no unpaid contributions.